E-commerce customer service specialist
Do you still remember your first (bike) adventure as a child? Excitement, the joy of discovery and a feeling of breaking the boundaries! At Vapaus we all still live in this world, creating a new shift in movement and the future of mobility.
We are looking for you, a E-commerce customer service specialist looking for an impactful and exciting journey in a startup environment.
With us you’ll have the possibility and freedom to choose the tools you want to work with, your own flexible working hours and the place where you work.
- ABOUT YOU
- You are familiar with e-commerce platforms & MS office tools
- Ability to work in independently, structured and systematic manner
- Experience in customer service and you have great communication skills
- Speak fluent Finnish, have full professional proficiency in English and optimally in Swedish also
- You know what is derailleur hanger and bottom bracket
- You’re motivated, energetic and want to achieve high targets together with the team.
- A valid work permit is required for applicants who are not EU Citizens
WHAT YOU WILL WORK ON
Vapaus is on a journey to provide the best green mobility service for corporations and employees. Because our customer base is growing fast and we deliver more bikes from our warehouse, we need you to help us to provide amazing customer care for our clients.
Your responsibilities are:
- Ensure flawless customer service for Precycled customers
- Process orders and communicate with customers according to Vapaus standards
- You update our webshop, create new products and update information
- Take pictures of returned Precycled bikes and edit pictures lightly
- Collaborate with the maintenance team to ensure first class experience for all stakeholders.
WHAT WE PROMISE TO YOU
- At Vapaus, we are free to choose the way we work. Freedom also comes with responsibility to oneself, colleagues, customers and the environment.
- We act openly and honestly. At Vapaus, we promise open, direct communication that is a guarantee of growth.
- Childlike curiosity and ambition, we take responsibility without fear because we have each other's back.
- Our work increases the well-being of people and the planet. We do not bring to market a service that is a compromise between money and positive impact.
OUR RECRUITMENT PROCESS
We take recruiting seriously at Vapaus and use anonymous recruiting and evaluate candidates based on skills. Send us an application and you will hear from us sooner than you think! If we are a potential match then we’ll book a time for the first interview. At the second stage you will meet our team, and, if applicable, you will have a chance to prove your skills in a case study. We want you to have a truthful picture of who we really are, and that you get the best possible understanding about the job, tasks, and culture at Vapaus.
- Department
- Customer experience
- Locations
- Helsinki - Hattutehdas
- Remote status
- Hybrid Remote
Helsinki - Hattutehdas
Our promises
-
At Vapaus, we are free to choose the way we work. Freedom also comes with responsibility to oneself, colleagues, customers and the environment.
-
We act openly and honestly. At Vapaus, we promise open, direct and data communication that is a guarantee of growth.
-
Childlike curiosity and ambition, we take responsibility without fear because we have each others support
-
Our work increases the well-being of people and the planet. We do not bring to market a service that is a compromise between money and positive impact.
How does it feel to work at Vapaus?
Even tough we are working towards tackling a serious problems, we never forget to have fun and play!
We are building a great planet together with awesome people, our everyday
focus is on helping people make more good moves. At Vapaus everyone has an important purpose.
It's our human right to come to the workplace as we are, be ourselves and work with what we love. We aspire to fulfill this promise!
About Vapaus
A Finnish impact startup Vapaus provides sustainable mobility solutions – Employee benefit bicycles and shared electric vehicles as a ready-to-use service.
With our services we support customers’ to create and strengthen a better experience of the work community, to save on the costs of commuting and business travels, and to move towards smarter and more environmentally friendly modes of transport, both at work and in peoples’ leisure time. The best part is that our services are good for businesses, people and the environment. It's a win-win-win!
Every kilometer travelled by the Vapaus mobility solution removes carbon dioxide from the air, helping not only the environment but also customers on their way to carbon neutrality.
E-commerce customer service specialist
Loading application form